UPS SHIPPING Step One: Find your shipping weight. Add up the weights of the items you are purchasing. (This will determine the approximate total weight of your shipment.) Note: S/H: Weight is listed per item unless otherwise specified. Step Two: Find your shipping zone. Next, using the UPS chart, find the first 3 digits of your ZIP code. The number next to it in white is your UPS Shipping Zone. Step Three: Find your charges. Finally, use the UPS Ground Residential Rates chart. Read down the left hand column to find your TOTAL shipping weight. Now, read across till you get to your Zone. This is your approximate shipping cost. The actual shipping cost may be higher or lower, depending on how your items need to be boxed to assure safe delivery. Payment: We accept MasterCard, Visa, Discover, personal checks (we use TeleCheck for all check verifications) and money orders. Any overdue credit amounts are subject to a 1.5% monthly charge. If not paid after the first statement, a $5 per month billing charge will be assessed in addition to the 1.5% monthly charge. Please note: We no longer hold out of state checks until they clear - your checks are as good as cash! Your order will be shipped in the same time frame as a credit card order. Another way to pay: We will buy your beeswax and varietal honey for cash or for credit against supplies. Call for more details. Sales Tax: By law, we are required to collect New York State sales tax, where applicable.  Sales tax exemptions (within 5 years of present date) will be allowed if we have a valid and signed certificate on file. If you do have a sales tax exemption on file with us and you create a new profile on our website, your exemption will not carry over to your new profile.  Please contact a customer service representative at 1-800-632-3379 to create or reset your password, if necessary. Shipping: We ship small orders (0-500 lbs.) placed through our website by UPS . We ship large orders (500+) by common carrier truck. All shipments are FOB Greenwich, NY. Any breakage or damage in transit is the responsibility of either UPS or the trucking company. You must contact them first and have the damage verified before we can send you a replacement. If you need help doing this please call 1-800-632-3379. We can also ship by the U.S. Postal Service, but a handling and insurance fee will be assessed. Depending on the season, orders ship from the warehouse in two to five days. We encourage all customers to plan ahead as much as possible for the bee season in order to avoid delays during the busy beekeeping season. Approximate UPS and U.S. Postal Service shipping times: Northeast = 1-2 day Ohio, Michigan, Mid South = 2-3 days Deep South and Mid-West = 3-4 days Mountain and Texas = 4-5 days Far West = 5+ days Alaska and Hawaii = 7+ days International Orders = Varies depending on Country Internet Orders: Web orders are processed every business day(Monday - Friday) at 8:00 A.M.(EST). Any orders placed after that time will be processed on the next business day. Back Orders: We attempt to ship all orders on the first or second day after they are received. If an item is on back-order, customers will be notified as soon as possible (through email for web orders, by phone for mail orders). As soon as back-ordered items come into stock, they will receive first priority handling. Customers may choose to ship in stock items ahead of back-ordered items, however, freight charges for back-ordered items are the customer's responsibility. Returns & Exchanges: Before returning ANY item, please call us for an RMA (Return Merchandise Authorization) number. We cannot accept any returns without an RMA number. Write your RMA number on the outside of the box and enclose in the box a copy of your invoice and reason for returning the item. Any unused item, except for books and food items, with which you are not satisfied may be returned within 30 days for a refund or credit slip covering the purchase price of the item. When your Sales Rep takes an order on the phone, they will repeat your order back to you and ask you to confirm that the order, as repeated, is correct. When you receive your order, please check the order immediately and report to us any mistakes in packing. We will correct the mistake at our expense only if it is reported within 30 days from the receipt of the order. If you ordered the wrong item, or the wrong size of an item and wish to exchange it, call for an RMA, and when we receive the returned item, we will reship the correct item and charge you for the shipping. In addition, there may be a 10% restocking fee for returned mechandise. If you pay by MasterCard, Visa or Discover, we will credit your account and the credit will be reflected on your account statement. If you pay by check or money order, we will issue a refund check. Liability: Because conditions of use are beyond our control, we make no warranty or representation, express or implied, except that all products conform to the description provided by the manufacturer on sales literature or product labels. Our liability is limited to the purchase price paid. Product Suitability: Many states and municipalities have local codes and regulation governing sales, construction, installation and or use of products for certain purposes. We attempt to assure that our products comply with such codes, we cannot garuntee compliance to such codes in every situation. We cannot be responsible for how the product is installed or used. Before you purchase and use a product, please review both the product application and local codes and regulations. Be sure that the product, its installation, and its use will comply with such codes. Publishing Errors: We are not responsible for typographical or photographic errors that may appear in any material published by Betterbee, Inc. We retain the right to make adjustments or corrections due to changing market conditions, product discontinuations or typographical or photographic errors in products. Prices: Important: Due to the ever changing nature of our globalized economy, the prices in our catalog/website/phone orders are subject to change. We will try to contact you if there is any substantial change in the prices of any items you have ordered.  Please feel free to confirm prices at any time by calling toll-free 1-800-632-3379. Hours: Monday - Friday, (8:30 am - 5:00 pm). Saturday (8:00 am - 12 noon). We are closed on all major holidays listed below. Internet orders will be processed on the first day we are open after all holidays. May 26 July 4 September 1 November 27 December 22 thru January 1 We close on Saturdays before major holidays to allow long weekends for out employees (May 24, July 5, Aug. 30). We will also be closed for inventory on September 26 through 27. Directions: We are located in Greenwich, NY., a lovely, 3-1/2 hour drive from Montreal, NYC, and Boston. From the South and West: Take NY State Thruway to Exit 24/Albany. Take the Adirondack Northway/Interstate 87 to Saratoga Springs at Exit 14. Follow Route 29E 14 miles to Greenwich. After the Advanced Auto Parts, take the first left onto Meader Road and then the first right. From the Mass Pike: Take Exit B3 (the first exit after paying toll at end of Pike) Follow Route 22N to Cambridge. Take a left at the light onto Route 372W. Go 9 miles to Greenwich. Go through stoplight on Route 29W. We are 1 mile ahead, just past McDonald's. Take right onto Meader Road and then the first right.