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UPS SHIPPING
Step
One: Find your shipping weight. Add up the weights of the
items you are purchasing. (This will determine the approximate total
weight of your shipment.) Note: S/H: Weight is listed per item
unless otherwise specified.
Step Two:
Find your shipping
zone. Next, using the
UPS chart, find the first 3 digits of your ZIP
code. The number next to it in white is your UPS Shipping
Zone.
Step Three:
Find your charges.
Finally, use the UPS Ground Residential Rates chart. Read down the
left hand column to find your TOTAL shipping weight. Now, read
across till you get to your Zone. This is your approximate shipping
cost. The actual shipping cost may be higher or lower, depending on
how your items need to be boxed to assure safe
delivery. |
Payment:
We accept MasterCard, Visa, Discover, personal checks (we use TeleCheck for all check verifications), money orders or direct wire transfers. We no longer hold out of state checks until they clear - your checks are as good as cash. Your check orders will be shipped in the same time frame as a credit card order after receipt of the check.
If your credit card is declined we will contact you. If you do not respond within 10 business days with a correction or alternate payment method, we will unfortunately have to cancel your order.
Any overdue credit amounts are subject to a 1.5% monthly charge. If not paid after the first statement cycle, a $10 per month billing charge will be assessed in addition to the 1.5% monthly charge. Payment for merchandise is invoiced in United States Dollars.
We reserve the right to pass non-payment claims to third party collection agencies and legal means for remittance. Purchases are subject to the laws of New York State and the United States of America and its subsequent international treaties with other countries and organizations.
Another way to pay:
We will buy your beeswax and varietal honey for cash or for credit against supplies. Call 1-800-632-3379 for more details. Samples and a signed statement of uniformity of your wax and honey must be presented and accepted prior to purchase.
Sales Tax:
By law, we are required to collect New York State sales tax, where applicable. Sales tax exemptions (within 5 years of present date) will be allowed if we have a valid and signed certificate on file.
If you do have a sales tax exemption on file with us and you create a new profile on our website, your exemption will not carry over to your new profile. Please contact a customer service representative at 1-800-632-3379 to create or reset your password, if necessary.
We cannot reverse the sales tax charges once applied if you provide us with an exemption certificate after we ship the order upon your request. Betterbee, Inc. will be happy to hold your order for shipment until you provide us with the necessary and complete forms.
Freight Charges:
The customer pays all freight and/or optional insurance charges.
Additional Freight Charges:
When you place your order over the phone, the Customer Service Department will verify all your billing and shipping information twice. The small package carriers impose additional charges if they have to make changes to your shipping information after the order has been processed. To avoid these charges please ensure that you provide accurate information and/or confirm shipping information at the time of your phone, web or mail-in order.
For each Address Correction - $6.00
For each Acknowledgment of Delivery - $2.00
For each Call Tag Received - $8.00
Fuel surcharge subject to change without notice.
Shipping:
We ship small orders (0-500 lbs.) through UPS, FedEx, or US Postal Service . We ship large orders (500+) by common carrier truck. All shipments are FOB Greenwich, NY. Any breakage or damage in transit is the responsibility of the shipping company. Shipping by the US Postal Service will incur an additional handling and insurance fee.
Depending on the season, orders ship from the warehouse in two to five days.
We encourage all customers to plan ahead as much as possible for their active honeybee season in order to avoid delays during the busy beekeeping season (typically from March to August-but variable due to longitude and local climate).
Approximate UPS, FedEx, and US Postal Service shipping times:
Northeast = 1-2 day
Ohio, Michigan, Mid South = 2-3 days
Deep South and Mid-West = 3-4 days
Mountain and Texas = 4-5 days
Far West = 5+ days
Alaska and Hawaii = 7+ days
International Orders = Varies depending on Country
Receiving Merchandise:
Upon receipt of an order, please inspect it immediately and report any discrepancies immediately to 1-800-632-3379. Failure to do so may limit our ability to help us help you resolve any issues arriving from transport or claims.
Replacing Merchandise:
When a situation occurs where Betterbee, Inc. is shipping another product to you as replacement for damaged or incorrect product, there will be an additional charge for the new product sent and its shipping and a credit will be applied if verified at time of the return of the incorrect product.
Freight Damages:
All merchandise is shipped F.O.B. Shipping Point/ FCA Shipping Point. This legal term is a part of the international commerce terms (INCOTERM). This simply means that all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the complete and safe delivery of your merchandise. It is the responsibility of the buyer to thoroughly inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to file a damage or loss claim with the freight carrier. To assist you in understanding the claims process we have broken down freight damages into those associated with packages and common carrier truck shipments.
Freight Damages (packages):
Damages to merchandise in transit is rare but it does happen. We partner with shipping firms based upon their response time to claims and their service guarantees including their actions following damages claims. Please assist us in holding these shipping companies to a high standard by assisting us in following some easy procedures to resolve merchandise damaged as a result of the shipping company. In the event of damages to merchandise in transit, we are happy to partner with our customer to resolve the issue caused by the shipping company. In the event a box or shipment is damaged, all parties are subject to the claims procedures instituted by the shipping company (UPS, FedEx, USPS). Document the damage as best as possible, digital photos help, and inspect the contents to attempt to determine what is damaged. A representative from the shipping company will contact you or visit you to inspect the damages and verify the claim.
Call us at 1-800-632-3379 immediately and we will assist you in filing a damage claim with the shipping company. A delay in notification to Betterbee of damages to packages may result in the claim being rejected and the customer assuming responsibility to pay for replacement of merchandise.
Freight Damages (Truck Shipments):
Damages to merchandise in transit are rare but it does happen. In the event of damages to merchandise on truck shipments do not sign the Bill of Lading, or shipping documentation until you have addressed the damages with the driver and they acknowledge the damages and note it on their company’s paperwork. We partner with trucking firms based upon their response time to claims and their service guarantees including their actions following damage claims. Please assist us in holding these trucking companies to a high standard by assisting us in following some easy procedures to resolve merchandise damaged as a result of the shipping company. DO NOT SIGN FOR THE MERCHANDISE OR ACCEPT IT UNTIL THE DRIVER ACKNOWLEDGES THE DAMAGES AND YOU HAVE IT IN WRITING INCLUDING DOCUMENTED EVIDENCE. Call 1-800-632-3379 immediately and we will assist you in filing a damage claim with the trucking company. A delay in notification to Betterbee of damages to truck shipments may result in the claim being rejected and the customer assuming responsibility to pay for replacement merchandise.
Pick Up Orders:
We would love to see you in person. If you are in the northeast please consider a visit to the beautiful Southern Adirondacks where our showroom and warehouse are located. Our friendly and helpful staff are happy to share their beekeeping expertise and experience with you. If you are planning on visiting us please call ahead to ensure product availability and to secure your order. We make no guarantees on availability of product if you call ahead and do not place an order.
Internet Orders:
The easiest and fastest way to order, with hundreds of products at a click of your mouse. We invite you to browse our website at www.betterbee.com . Web orders are processed every business day (Monday - Friday) at 8:00 A.M. (EST), except on listed holidays. Any orders placed after that time will be processed on the next business day. Once processed web orders will be handled with the same high level of care and attention as any other order. We will contact you if there are any discrepancies on your web order (ie. mistyped billing address, etc.)
Orders for Export:
We welcome requests for our products and thank you for your interest. Quotes on orders for export may include shipping, special packaging, and documentation at a customers request. Please call 1-800-632-3379 or write us for details. All shipments for export are subject to prepayment in United States Dollars and are subject to the laws and statutes of the State of New York, the United States of America and its subsequent international treaties.
We accept the following forms of payment for foreign orders: accept MasterCard, Visa, and Discover credit cards. For large container orders we accept a bank wire transfer to our bank account. All bank wire transfer costs and exchange rates are the responsibility of the customer.
We are happy to quote overseas postage for smaller orders. For larger container orders, we will quote ocean freight FOB Greenwich, NY. If an order is changed, the freight quote will have to be recalculated delaying the shipment. We insure all overseas shipments if it is available to the destination country. All shipments overseas are the responsibility of the customer and shipped are at the customers’ risk.
Back Orders:
We attempt to ship all orders on the first or second day after they are received depending on the season. If an item is on back-order, customers will be notified as soon as possible (through email for web orders, by phone or e-mail for mail orders). As soon as back-ordered items come into stock, they will receive first priority handling. Customers may choose to ship in stock items ahead of back-ordered items, however, additional freight charges for back-ordered items are the customer's responsibility.
Special Orders:
Special orders must be accompanied by a deposit of no less than 50% with the balance due prior to shipment. Some special orders may be subject to a cancellation charge. Call 1-800-632-3379 Toll-Free for details regarding what constitutes a special order.
Package Bees, Nucs and Queens:
Beekeeping is subject to the whims of Mother Nature and the vagaries of climate, stock hardiness and simple luck. Raising honeybees for resale is challenging due to the complex nature of the social insect and the schedules of modern individual life. Fortunately, beekeeping is possible due to innovations in modern transportation and developments in beekeeping technology such as screened packages, innovative nuc boxes and modern queen cages. Nonetheless, there is risk assumed by any beekeeper when he/she picks up the noble mantle of supporting and encouraging the natural pollination cycle. All pick-up dates are tentative for the above reasons. Please plan accordingly.
Packaged bees are available for in-stock pickup only and are not shipped.
For details about ordering procedures, please go to: www.betterbee.com
Returns & Exchanges:
Any unused item, except for consumables (food items, bee feed, etc.), books, Medications & Chemicals, personal care products, and custom printed labels (please see non-returnable merchandise section), with which you are not satisfied may be returned within 30 days for a refund or credit slip covering the purchase price of the item.
- We will correct the mistake at our expense only if it is reported within 30 days from the receipt of the order.
- If you ordered the wrong item, or the wrong size of an item and wish to exchange it, call for an RMA, and when we receive the returned item, we will reship the correct item and charge you for the shipping. In addition, there may be a 10% restocking fee for returned merchandise.
If you would like to return or exchange an item, please follow the following procedure:
- When you receive your order, please check the order immediately and report to us any mistakes in packing.
- If there are any problems with the order, call Betterbee immediately, toll free at 1-800-632-3379
- The customer service representative will give you an RMA (Return Merchandise Authorization) Number. Write your RMA number on the outside of the box and enclose in the box a copy of your invoice and reason for returning the item. Please note: We will not accept any returns without an RMA number.
- Write your RMA number on the outside of the box and enclose in the box a copy of your invoice and reason for returning the item.
- We will correct the mistake at our expense only if it is reported within 30 days from the receipt of the order.
- If you ordered the wrong item, or the wrong size of an item and wish to exchange it, call for an RMA, and when we receive the returned item, we will reship the correct item and charge you for the shipping. In addition, there may be a 10% restocking fee for returned merchandise.
- If you pay by MasterCard, Visa or Discover, we will credit your account and the credit will be reflected on your account statement. If you pay by check or money order, we will issue a refund check.
If your order is damaged in shipping, we will be happy to help you file a claim with the shipper. Please refer to the Freight Damages section for more information.
Non-returnable Merchandise:
Due to the nature of some products, their use and the safety issues, the following product classes are non-returnable: consumables (food items, bee feed, etc.), books, Medications & Chemicals, personal care products, and custom printed labels.
Order Cancellations:
Because of errors in transmission, download, reliability of the utility companies networks and susceptibility to intercept through e-mail; all orders must be canceled either in writing, by mail or over the telephone with a Customer Service Representative by calling toll-free 1-800-632-3379. Cancellations can be confirmed immediately with a phone call and your order can be pulled from the system and the paperwork removed from the shipping department promptly.
Liability:
Because conditions of use are beyond our control, we make no warranty or representation, express or implied, except that all products conform to the description provided by the manufacturer on sales literature or product labels. Our liability is limited to the purchase price paid.
To the best of our ability the photographs and illustrations in our catalog are accurate and up-to-date. However, we reserve the right to change or alter the actual product sold if it represents a better value to you, the beekeeper. Or, if the original product becomes no longer available. For that reason, all photographs and illustrations are for display purposes only.
Product Suitability:
Many states and municipalities have local codes and regulation governing sales, construction, installation and/or use of products for certain purposes. We attempt to assure that our products comply with such codes; we cannot guarantee compliance to such codes in every situation, nor can we be responsible for how the product is installed or used. Before you purchase and use a product, please review both the product application and local codes and regulations. Be sure that the product, its installation, and its use will comply with such codes.
Publishing Errors:
We are not responsible for typographical or photographic errors that may appear in any material published by Betterbee, Inc. We retain the right to make adjustments or corrections due to changing market conditions, product discontinuations or typographical or photographic errors in products.
Prices:
Important: Due to the ever changing nature of our globalized economy, the prices in our catalog/website/phone orders are subject to change. Betterbee, Inc. reserves the right to invoice all orders on the basis of prices which are in effect at the time of shipment. We will try to contact you if there is any substantial change in the prices of any items you have ordered. Please feel free to confirm prices at any time by calling toll-free 1-800-632-3379.
Hours:
Monday - Friday, (9 am – 5 pm). Saturday (8:00 am - 12 noon).
We are closed on all major holidays listed below. Internet orders will be processed on the first day we are open after all holidays.
- May 26
- July 4
- September 1
- November 27
- December 22 thru January 1
We close on Saturdays before major holidays to allow long weekends for our employees to spend time with their families (May 24, July 5, Aug. 30). We will also be closed for inventory on September 26 through 27.
Directions:
We are located in Greenwich, NY., a lovely, 3-1/2 hour drive from Montreal, NYC, and Boston.
From the South and West: Take NY State Thruway to Exit 24/Albany. Take the Adirondack Northway/Interstate 87 to Saratoga Springs at Exit 14. Follow Route 29E 14 miles to Greenwich. After the Advanced Auto Parts, take the first left onto Meader Road and then the first right.
From the Mass Pike: Take Exit B3 (the first exit after paying toll at end of Pike) Follow Route 22N to Cambridge. Take a left at the light onto Route 372W. Go 9 miles to Greenwich. Go through stoplight on Route 29W. We are 1 mile ahead, just past McDonald's. Take right onto Meader Road and then the first right.
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